Certification as customer service

We certify to improve the organizational structures of our clients, to increase their efficiency and to assure legal certainty in all their fields of activity. We see ourselves not to be merely formal surveyors but as providing our customers with room to manoeuvre when applying norms, regulations and directives.

This claim constitutes the daily guideline to our auditors and surveyors together with the following company principles:

• achieving customer satisfaction through flexibility, promptness and quality of our service
• maintaining impartiality at the performance of certification activities
• constantly promoting the awareness of quality, environmental and security issues
• qualified and highly motivated staff (employees and freelancers)
• cost savings through efficient workflow
• regular check-ups and adaptation of both our management system and the relevant documentation.